Privacy Policy

Your privacy matters to us. This policy explains how your personal information is collected, used, and protected by serathion.

Information We Collect

We collect information you provide when contacting us or using our services.

• Personal information such as your name, email, and phone number when you submit an enquiry or request a session.
• Information related to your interests or preferences shared during consultations, helping us tailor our guidance.
• Service usage data, like visit frequency and session duration, through cookies and similar technologies.
• Correspondence records, including emails and message threads, to ensure quality client service.

How We Use Your Information

Your information is used to deliver services and maintain communication with you.

• Responding to enquiries and booking appointments as requested by you.
• Customising recommendations and sessions according to your preferences and needs.
• Monitoring site use and improving our online content and interactions.
• Meeting legal or regulatory obligations as required by Australian law.

Legal Basis for Processing

We handle your information based on consent and compliance with law.

Your data is processed with your permission, as needed for service delivery, or to fulfill legal requirements under Australian privacy law.

Sharing Information

Your information is shared only when necessary to deliver our services.

• We may share details with trusted providers—such as IT or security services—strictly for service support.
• Information is disclosed only when legally required by authorities or regulations.
• Your data is not sold, traded, or used for external marketing purposes without your consent.

Data Security

We take active steps to safeguard your information using technical and organisational measures. Access to your data is limited to authorised team members who are aware of their privacy responsibilities, and we regularly review our protocols for effectiveness.

Your Rights

You have important rights regarding your personal data.

• Request access to or correction of your personal information held by serathion.
• Request deletion of your information or restrict its use under certain circumstances.
• Object to specific processing or withdraw consent, subject to legal limitations.
• Complain to the Office of the Australian Information Commissioner if you feel your rights are not upheld.

Cookies Policy

Cookies help us analyse website performance and personalise your experience. You may manage cookie preferences at any time. Further detail is available in our Cookie Policy.

Cookie Policy Cookie Policy

Contact Us

For any privacy-related questions, please reach out via email, phone, or our listed address.

Changes to This Policy

We may revise this Privacy Policy at times. Any changes are effective once updated here.